The information on this page is for regular employees. If you’re a SelectTime or Seasonal employee, visit the benefits site for you.

Child and adult backup care

We know that your family is always at the top of your priority list. Child and adult or elder care helps you save money and gives you peace of mind by helping you find temporary and long-term backup care for a loved one.


All regular full-time and part-time employees working 20 hours or more a week.

How it works

How to enroll

Preregister to use backup care

To use the backup care service, you must preregister by either:

If you’ve been hired within the last week, ask Bright Horizons to contact their eligibility team to verify your eligibility and secure services.

How to get started

Child and adult backup care

There are many reasons that your regular backup care arrangements can fall through. Bright Horizons Back-Up CareTM provides access to credentialed in-home care specialists as well as accredited child care centers so you can go to work.

Bright Horizons can find you emergency backup care when you need to be at work and your normal arrangement is not available or a need suddenly arises. For example, school is closed after a snowstorm, your nanny is on vacation, your child is mildly ill (has a fever, diarrhea, or rash), or your parent who lives in another providence suddenly becomes ill. You are not able to use backup care for evening or weekend babysitting services.


You have access to 20 backup care days per benefit year for your family. Backup care is available for your dependent children and immediate family and your spouse’s or domestic partner’s immediate family. You pay the copay by credit card, debit card, or electronic funds transfer (EFT) at the time you make your reservation:

  • For center-based care, you pay $20 per day ($30 for two or more children).
  • For in-home care, you pay $7 per hour for both child and adult backup care (with a four-hour minimum).

The maximum (20 backup care days per Intuit fiscal/benefit year) applies to center-based and in-home care.

Common questions

How do I book backup care? To use the backup care service, you must preregister by either calling 1-877-242-2737 or visiting the Bright Horizons website (username: Intuit; password: Benefits4You).

Where to get help

Bright Horizons
Visit website
(Register using your Intuit employee ID #.)