The information on this page is for regular employees. If you’re a SelectTime or seasonal employee, visit the benefits site for you.

Medical Plan

Medical benefits are provided through Sun Life Financial and provide a range of benefits to cover your health care needs—from prescription drugs (including smoking-cessation products) and immunizations/vaccines to hospital accommodations.

Eligibility

Regular employees working more than 20 hours per week are eligible for benefits as of your hire date. Co-ops and interns are not eligible for medical, dental, or vision benefits.

How It Works

How to Enroll

See how to enroll in your benefits.

How to Get Started

Covered Medical Service Plan pays:
Ambulance services The cost of a licensed ambulance or other emergency service that transports insured person to nearest hospital.
Emergency out-of-province/country and travel assistance 100% of the covered costs above the insured’s provincial health plan coverage with no deductible. Some reductions may apply.
Hospital accommodation 100% of the difference between the cost of a ward and a semi-private room in a hospital with no deductible
Immunizations and vaccines 100% of the covered costs with no deductible
Paramedical services A combined maximum of $1,000 for all services per person, per calendar year (performed by a trained professional but not necessarily a physician). Covered services include:

Acupuncturists
Audiologists
Chiropodists or podiatrists
Chiropractors
Dieticians
Massage therapists
Naturopaths
Occupational therapists
Osteopaths
Speech therapists
Physiotherapists

Note: The plan pays up to $1,000 per person, per calendar year for all paramedical services combined.

A combined maximum of $4,000 per person, per calendar year, for paramedical services provided by the following professionals:

Clinical counsellors
Marriage and family therapists
Psychiatrists
Psychoanalysts
Psychologists
Psychotherapists
Social workers

Prescriptions 100% of the covered costs with no deductible

Mandatory generic substitution: Your pharmacist will dispense a generic version of a drug if one is available. If your doctor recommends you take the brand name, you and your doctor will need to complete the Drug Exception Form found on the Sun Life website. If you’d prefer to receive the brand version, and do not want to complete this form, you will pay the cost difference between brand and generic. Learn more about mandatory generic drugs.

Prior authorization for specialty medications: Prior authorization requires that coverage for certain drug therapies are pre-approved based on medical criteria. If a preferred drug—a drug selected by experts based on its safety, cost and efficacy—does not improve your condition, you and your doctor can submit an authorization form before you get your prescription filled to get approval for a non-preferred drug. Learn more about how prior authorization works.

Preferred Pharmacy Network (PPN): You can now help reduce claim costs for specialty drugs paid for by the plan by shopping at participating pharmacies. You can also take advantage of condition management support services. Learn more about the PPN.

Gender affirmation 100% of the costs for gender transitioning, up to a benefit year maximum of $10,000 per person and a lifetime maximum of $40,000 per person.
Smoking cessation products Products that have a Drug Identification Number (DIN) or a Natural Product Number (NPN), up to a lifetime maximum of $500. Must be prescribed by a doctor or dentist and obtained from a pharmacist.

Inpatriate Health Plan Coverage

The Inpatriate Health Plan (IHP) provides temporary coverage if you move to Canada or between provinces, until provincial coverage is established. The IHP is important because it covers the components of health care that the Intuit supplemental plan does not. The provincial coverage is typically active within one to three months.

When you move, you'll receive an email with instructions on how to enroll. Please allow up to five business days for the data to pass between systems. If you don't receive this email, please reach out to HR Connect. You must also enroll in Intuit’s supplemental plan.

Common Questions

How does prior authorization work?
What are mandatory generic drugs?

Resources

Government of British Columbia Website
Sun Life Website
Preferred Pharmacy Network
Sun Life Group Benefits Booklet - Regular Employees (Quebec)
Sun Life Group Benefits Booklet - Regular Employees (Non-Quebec)

Where to Get Help

Sun Life
Plan/Group Number (Medical/Dental) 150019
Plan/Group Number 
(Life Insurance) 100179
Phone 
1-866-896-6984
Visit website

Member ID: This is your employee ID number and serves as your unique identification number with Sun Life. You can find your employee number ID on the corporate directory. Search for your name and select View More Details on your profile in the inside of your pay stub or on your Sun Life prescription card.

HR Connect
Phone 
1-800-819-1620
Visit website
This site is only accessible within the firewall.

Related Pages

Dental/Vision
Second Opinion Services
Who Is Eligible?