Biometric Screening FAQs

Biometric Screenings and COVID-19
General
Eligibility
Privacy/Results
Other

Biometric Screenings and COVID-19

Why are the biometric screenings being cancelled for FY 2021?

In light of the constantly evolving situation with the coronavirus (COVID-19), we’ve decided to cancel the FY 2021 biometric screenings. Our top priority is to ensure your health and safety, so we want to alleviate any pressure you might feel to go to a lab, doctor’s office or onsite screening to get a biometric screening over the coming months. 

Since the biometric screenings are cancelled, will I still receive the credits?

Yes. Intuit will be awarding all employees, spouses and their domestic partners covered by an Intuit medical plan the participation credits for FY 2021, starting with your first paycheck after August 1, 2020. 

Will I automatically get the nicotine-free credits too?

If you’re currently receiving the nicotine-free credit, no action is required. If you recently quit using nicotine, you’ll need to attest to your nicotine-free status during annual enrollment in June.

What happens if I already completed my biometric screening for FY 2021?

If you already completed your biometric screening this year, you’ll receive the credits for FY 2021. 

What happens to my appointment now that the screenings have been cancelled?

  • Onsite: If you have registered for and scheduled an onsite appointment, it will automatically be cancelled on your behalf.
  • Offsite lab: If you have registered on the eHealthScreenings website and scheduled your appointment with an offsite lab, contact the lab immediately to cancel your appointment. There is no further action to take with the eHealthScreenings website.
  • Physician: If you have registered on the eHealthScreenings website and scheduled your screening with your physician, contact your physician and cancel your appointment if you wish to. Your Intuit medical plan still covers lab work at 100% when ordered by your doctor, but please be mindful of whether you need to get lab work done at this time.

General

Why can’t I sign up for a screening?

Due to the situation with COVID-19, we’ve decided to cancel this year’s biometric screenings. Therefore, you won’t be able to sign up for a screening this year. Our top priority is to ensure your health and safety, so we want to alleviate any pressure you might feel to go to a lab, doctor’s office or onsite screening to get a biometric screening over the coming months. In addition, LabCorp, our biometric screening partner, is one of the labs currently focused on administering coronavirus tests, and we don’t want to draw any of their resources away from this important pursuit.

When will I receive the credits?

Everyone covered by an Intuit medical plan will receive the credits for this year’s screenings. The credit will first appear in your first paycheck in August and will be reflected on each paycheck over the next fiscal year.

How will Intuit know I’m nicotine-free?

You will need to attest to being nicotine-free in the Alight enrollment tool.

  • If you are currently receiving the nicotine-free credit, your status will be recorded in the Alight system and you’ll continue to receive the credit next year. You’ll need to confirm your credit status during annual enrollment in June. No further action is needed from you.
  • If you are currently not receiving the credit but have since quit using products containing nicotine (i.e., cigarettes, e-cigarettes, chewing tobacco, etc.), you’ll be able to attest to being nicotine-free in the Alight system during annual enrollment in June.

If you’re currently using nicotine-based products and are ready to quit, Intuit has resources to help.

Do I have to meet any healthy target(s) to receive credits?

Everyone covered by an Intuit medical plan will receive the credit as if they participated in the biometric screenings. The nicotine credits are provided if you attest to being nicotine-free in Alight—Your Benefits Resources tool.

What is the screening window to receive credits?

For this year, since we’re cancelling the biometric screenings, the screening window is closed. All employees covered by an Intuit medical plan will be awarded the credits for FY 2021.

What if I still want to get a screening?

We’re cancelling the biometric screenings for FY 2021 and giving all employees covered by an Intuit medical plan the biometric screening credits. LabCorp, our biometric screening partner, is one of the labs currently focused on administering coronavirus tests, and we don’t want to draw any of their resources away from this important pursuit.

If you’re under the care of a physician, your Intuit medical plan still covers lab work at 100% when ordered by your doctor.

If I miss the May 31 deadline, when is my next chance to be screened?

Typically, screenings are held once a year and the deadline is May 31. However, due to the COVID-19 situation, we’ve decided to cancel the biometric screenings this year. All employees covered by an Intuit medical plan will receive the FY 2021 biometric screening credits. The next opportunity to participate will begin in January 2021. Credits earned through your screening are effective as of the new fiscal year (August).

Eligibility

Do I need to get a biometric screening to be eligible for Intuit’s medical plan coverage?

No. You do not need a screening to enroll in Intuit's medical plans. Participation in the biometric screening is completely voluntary. For this year, we’ve decided to cancel the biometric screenings, so there’s no need to participate in order to receive the credits. You’ll still have access to Intuit health plan coverage and will automatically be given the biometric screening credits for FY 2021.

Does my spouse/domestic partner need to participate if he/she is not covered by my Intuit medical plan and I do not plan to cover him/her next year?

No. No one needs to participate. Credits are only provided to those covered by Intuit's medical plans.

Does my spouse/domestic partner need to participate if he/she is not covered by my Intuit medical plan and I do plan to cover him/her next year?

No. This year, since we’re cancelling the biometric screenings, there’s no need for your spouse/DP to take the biometric screening. They too will receive the credit as if they did participate in the biometric screening this year. During annual enrollment, they’ll need to attest to being nicotine-free in order to receive the nicotine-free credit.

Do children have to get a screening?

No. The program is only for employees and covered spouses/domestic partners. Children are not eligible to participate. All preventive care is provided, at no cost, to you and your covered dependents through your medical plan.

Will I still receive the credits if I’m a new hire?

Yes. All new hires automatically receive the participation credits. If you're covered by an Intuit medical plan, you'll receive the biometric screening paycheck credits for FY 2021, starting with your first paycheck in August.

Privacy/Results

How will I receive my results?

If you completed your screening at an onsite location, you should receive your “Results Ready” email within 3–5 days of your screening.

If you completed your biometric screening at your physician’s office, you’ll be able to review the results online through the eHealthScreenings website within 3–5 days.

If you received your screening onsite or at a LabCorp lab, your results will be available online within 3–5 days after your screening.

To view your results, go to the eHealthScreenings website and then click “View Results.” Spouses'/domestic partners' results are also available online through the eHealthScreening website.

What should I do with the results? What if my results aren't in the normal range?

We encourage you to share your results with your physician, so you can have an in-depth discussion about your health. If your results are outside the healthy ranges, it's even more important for you to schedule an office visit with your physician or health professional.

Your physician has a more complete picture of your overall health. He or she can better interpret your results and create a plan for reducing any risks that are identified. You can send your health screening results directly to your physician from the eHealthScreenings website. Within “View Results,” click “Print Reports” at the top of the page. Click the “Send A Doc” button and follow the instructions as prompted.

Your results will not impact the credits you receive, as you’ll receive full biometric screening credits simply for participating in the screening.

If you haven’t taken the biometric screening prior to the screenings being cancelled, you’ll still receive credit as if you participated this year.

Are my results confidential?

Yes. All information in the screening and the laboratory report is personal and confidential, as required by federal law. Only aggregate data will be shared with Intuit.

Will my results become part of my medical record?

No, unless you receive the screening through your physician.

Will Intuit see my results?

No. Intuit does not receive your biometric screening results. eHealthScreenings administers this program to protect the privacy of employees and spouses/domestic partners. eHealthScreenings will manage the biometric screening and notify you via email when you are able to review the results online.

eHealthScreenings sends your eligibility for the credit to Alight and transmits data to your medical plan. Your medical plan may follow up with you about health coaching.

eHealthScreenings also sends your results to Virgin Pulse to get recommendations for Intuit programs that can help you reach your overall wellness goals, based on your results and the interests you’ve selected.

Intuit receives only aggregate non-personally identifiable data, which we use to improve our programs and allocate resources. We don’t receive information that could be linked to, or used to identify, an individual participant.

Why does Intuit use the biometric screenings?

Intuit wants you to play an active role in achieving a healthier lifestyle and using your benefits wisely. Your biometric screening results will provide you with important information about your overall health and your potential risk for serious health conditions such as heart disease and diabetes. When you know your numbers and understand what they mean, you can take steps to improve your health and lower your chances of developing serious issues down the road.

Other

Why did LabCorp take my waist circumference?

LabCorp includes waist measurement in their biometric screening measures. This measurement is completely voluntary for Intuit employees and spouses.

Where can I find my previous biometric screening information?

Your previous biometric screening information is stored on the eHealthScreenings website under the Results tab. To review your information, log in to your eHealthScreenings account.

Who do I contact with questions?

Call Alight at 1-866-468-8236 if you have questions related to enrollment or adding dependents to your account.

Call Accolade at 1-888-659-8305 if you have questions related to your benefits.

Call eHealthScreenings at 1-888-708-8807 if you have questions related to:

  • Registering for a screening option
  • Signing up for a screening
  • Cancelling or rescheduling an appointment
  • Receiving a lab order form for a physician screening after registering
  • Receipts for physician screening paperwork
  • Accessing results

Call Virgin Pulse at 1-888-671-9395 if you have questions related to the Well-being Hub or Activity Program.

What if I want to see more than just last year’s biometric screening information?

If you want to access your biometric screening information for results prior to 2018, you’ll need to contact the Quest Diagnostics Service Center at 1-855-623-9355 and ask for a paper copy of your results for that year to be sent to you.