Elderly Care Services–Maya Program

We all want to give our loved ones every luxury they deserve, the most important being health care.

Through Medi Assist, all full-time employees can take advantage of Maya, a comprehensive care program for elderly dependents who need extra support.

Maya offers three packages: Silver, Gold and Platinum, based on the level of services you need for your senior relatives. You can select a package and make the payment through the Medi Assist payment gateway. Maya services are currently available across Bangalore, Chennai, Delhi, Hyderabad, Kolkata and Mumbai only.

How Maya Works

1. Register with Maya.

   Visit the Medi Assist integrated web portal and click on Maya. Register your senior relatives for Maya and a Medi Assist representative will help you understand the various programs in detail. Note that you have the flexibility to register any senior relative of your choice.

2. Get a free consultation with a doctor.

   The program begins with a free consultation with a physician, who assesses the current health condition of your relative and offers suggestions for care.

3. Select a program.

   Based on the doctor’s recommendations and the level of personalization you want, you can select a Maya plan that best suits your loved one.

4. Get a comprehensive health screening.

   Registered seniors undergo a comprehensive health screening at a conveniently located network medical center. You get full access to the medical reports in digital format.

5. Access year-long care.

   Maya offers a year-round calendar of care that includes home health care, regular check-ups with specialists and doctor/counselor calls.

6. Get an annual review.

   In the 12th month, a physician assesses your relative and provides a progress report.

Maya Features

1. Home health care

   Maya beneficiaries enjoy the privilege of having doctors, physiotherapists, counselors and nurses visit them at home to review their health and progress throughout the year. Maya also enables home sample collection for labs.

2. Annual health screening

   Maya offers an extensive set of lab work, along with physician consultations, to identify the specific health care needs of your family member. A Maya representative delivers the reports to your residence.

3. Discounts on diagnostics

   Through our vast network of medical centres, Maya provides your loved ones with significant discounts on labs and diagnostics.

4. On-call doctors, dieticians and life coaches

   Help is always just a phone call away. Just request a call with a doctor, dietician or life coach, and a professional will be available to speak with your loved one.

5. Emergency directory services

   Maya beneficiaries receive an emergency directory that contains important helpline numbers that they can call in case of emergencies.

6. Concierge services

   Depending on the program you choose, you can have a Maya representative schedule appointments, make travel arrangements and even escort your senior relative to a medical centre.

Maya Packages

If You Need Help

• For questions related to Maya services, reach out to the Medi Assist helpdesk at 1800 4196 744.
• For program details, contact HR Connect.
• We would love to hear about your experience. Write to Manoshi Ghosh if you have any feedback.