Sometimes it’s hard to find the time to make an appointment and fit it into your schedule. We’ve all been there. Taking care of your mental health shouldn’t come with additional challenges. That’s where telemedicine comes in. Through telemedicine, you have access to virtual counseling services when and where it’s convenient for you.
You can talk to a licensed behavioral health professional who can help you with feelings of stress and anxiety, depression, and relationship challenges. If needed, you can also schedule a virtual visit with a psychiatrist to get a diagnosis and/or prescription.
You pay $0 for virtual counseling sessions.
If you, a loved one, or friend is experiencing a mental health crisis, phone or text 988 for immediate, confidential help, 24/7.
Eligibility for telemedicine programs is based on your medical plan enrollment or work location.
How it works
Cigna and UnitedHealthcare Plans
Cigna or UHC medical plan members age 13 and older have access to Teladoc, which offers virtual counseling services to both adults and children ages 13 and older.
If you’re a Cigna or UHC member, you can access Talkspace through your medical plan. Talkspace lets you connect with a licensed therapist via private texting and live video sessions. You also have access to psychiatrist services and other online resources.
Once you register with Talkspace, you can:
- Find a therapist using the online matching tool.
- Start therapy within hours of choosing a therapist.
- Receive daily responses.
- Schedule live video sessions (when needed).
- Download the Talkspace app.
To get started, log in to mycigna.com, go to the Latest Updates section and select See Details in the New Virtual Behavioral Providers section.
If you're enrolled in a Kaiser plan, you have access to telemedicine services directly through Kaiser’s appointment call center. When you call in, you'll be given the option of having a telephone or video visit. There is no cost for these visits.
- Kaiser Northern California: 800-464-4000 (Group number 34125)
- Kaiser Southern California: 800-464-4000 (Group number 128242)
- Kaiser Georgia: 404-261-2590 (Group number 10646)
- Kaiser Hawaii: 800-966-5955 (Group number 10763)
Mountain View and Bay Area Employees (or those who work or live within 20 miles of Mountain View or the Bay Area offices)
Crossover Health Center
The Crossover Health Center, Intuit’s private health center, gives Mountain View and Bay Area employees VIP access to a highly skilled team of physicians and providers who deliver complete, concierge-style health care services, including mental health services when you need someone to talk to.
Crossover Health offers support through:
- Behavioral health visits
- Psychiatry care
- Health coaching
Explore mental health topics through Crossover Health's What's on Your Mind? website.
Where to get help
Kaiser Northern California
Plan/Group Number: 34125
Kaiser Southern California
Plan/Group Number: 128242
Plan/Group Number: 10646
Plan/Group Number: 10763
Crossover Health Center
This site is only accessible within the firewall.