Submitting Claims

Submitting expenses and claims is easy. Here’s how:

Medical Claims
Spending Account Reimbursement
Health Savings Account Reimbursement

Medical Claims

When you go to your doctor or hospital, you’ll likely be asked for your medical insurance card. Your card lets your provider know that you have medical coverage as well as what is typically covered under your medical plan. It also allows your provider to submit claims on your behalf directly to your medical plan.

Once a claim has been submitted, your medical plan will determine how much money they will pay the provider directly and how much you owe based on the type of plan you have and whether you’ve met your deductible or out-of-pocket maximum.

If you have questions about a claim or medical bill, contact Accolade.

Spending Account Reimbursement

Swipe and save with the YSA debit card

If you contribute $150 or more to your Health Care Spending Account, you will receive a Your Spending Account™ (YSA) debit card that you can use to pay for most eligible health care expenses. The amount is automatically deducted from your account. But always save your receipts. In many cases, you will still have to submit receipts for verification.

Note: The YSA debit card is available only for the Health Care Spending Account. A debit card is not available for the Dependent Care Spending Account.

If you do not have a debit card, just pay for the expenses, keep a receipt, and submit a claim for reimbursement.

Keep track of your expenses

Save your receipts, itemized invoices, and the explanation of benefits (EOB) statements that you receive from your health plan. You will need this documentation when you submit claims for reimbursement and verification.

Complete a claim form for reimbursement

You have two options:

  • Online. To create your claim form online, go to Your Benefits Resources and click "Your Spending Account" and then "Submit Claim." Follow instructions from there.
  • Mail. If you do not have Internet access, you can get a claim form by calling 1-866-468-8236. To speak with a representative, select "Your Spending Account" from the menu. You can request a generic claim form here.

Submit your claim by fax or mail

Fax or mail your completed and signed claim form with your receipts or EOB statement.

Fax your claim: 1-888-211-9900 (Do not include a cover letter—just fax the claim form and copies of your receipts.)

Or

Mail your claim: Your Spending Account, P.O. Box 785040, Orlando, FL 32878–5040

Receive reimbursement

You will receive notification when your reimbursement has been processed. You can receive reimbursements by check or direct deposit.

Direct deposit is the fastest way to receive reimbursement. To sign up, go to Your Benefits Resources and click the "Your Spending Account" link.

You have three months following the plan year (August 1–July 31) to submit your reimbursement claims. This means that the deadline to submit receipts for the prior plan year is October 31.

Health Savings Account Reimbursement

After you enroll in the Health Savings Account, you’ll receive a debit card from ConnectYourCare. Use this debit card when you receive care or to pay medical bills and you’ll automatically get reimbursed for your expenses, up to the amount in your Health Savings Account. It is quick, convenient and easy to use your debit card.

If you do not use your debit card, you may submit receipts for reimbursement at ConnectYourCare.

There is no time limit between when you incur the qualified expenses and when you withdraw the corresponding amount from your HSA.