Managing a Condition

Navigating the health care system can be challenging and stressful. Whether you’re managing a known condition or coping with a new diagnosis, it’s a good idea to:

Seek Another Opinion
Reach Out for Emotional Support
Get Help with Complicated Claim Issues
Get Help From a Nurse

Seek Another Opinion

Sometimes having a second opinion about a medical diagnosis or treatment can give you more peace of mind and empower you to work with your doctor to manage your care in the best way. When you want or need another opinion, Best Doctors can help. Through the service, all of your medical records and tests get a full review from a licensed and board-certified physician.

There’s no appointment needed and no cost to you and your covered dependents. Plus, participation is completely voluntary and confidential.

Reach Out for Emotional Support

Dealing with a chronic condition can also lead to depression, anxiety and other emotional problems. If you’re having trouble coping, reach out to the Employee Assistance Program (EAP) for six free, confidential counseling sessions from an expert. Additional sessions may be covered under your medical plan at the specialist rate (if you’re enrolled in an EPO plan, make sure your counselor is in-network).

Get Help with Complicated Claim Issues

If you’re having a hard time sorting out medical plan or claim issues, call Aon Hewitt’s Advocacy Services at 1-866-468-8236. Highly-trained advocates research the details of your situation, work directly with your health plan on your behalf, keep you up-to-date on the status of your issue, and ensure that your Intuit benefits are being properly administered. This free program is available to all plan members.

Get Help From a Nurse

If you’re covered under a UnitedHealthcare or Cigna medical plan, you have access to a team of experienced nurses who offer support to you or your caregiver if you have a health condition that requires complex care, or if you recently received care at a hospital.

  • If you plan to be hospitalized in the near future, a nurse may call you to discuss your upcoming procedure and give you information about what to expect when you go to the hospital. Following your hospitalization, the same nurse will follow up with you to support you during your recovery.
  • If you suffered injuries from an accident or were diagnosed with a complex condition such as cancer or chronic kidney disease, a nurse may call you to discuss your needs and provide support to help you receive the care you need.
  • If you are managing a chronic condition such as diabetes, asthma or coronary artery disease, the nurse team may contact you to help identify recommendations that supplement or support your care.
  • If you are expecting a new baby, a nurse may reach out to you with information on managing your maternity experience.

Nurses will make outreach calls based on medial conditions and needs. Each time you or someone in your family needs support, you will have the same nurse. If your nurse is not available, other nurses can help you too.